FAQ's

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Frequently Asked Questions

It can be frustrating when your remote control or keyless entry pad stops working. And though we are very happy to come fix the problem for you, and we invite you to contact us for any of your garage repair needs, it may be something you prefer to fix on your own. To help, we’ve provided a few instruction manuals below to guide you with some of the most common systems.

1. Change your batteries
2. Codes may have been lost due to a power outage or power surge. Re-program your remote(s). 
1. Check photo eyes (small black boxes on the framing near the bottom of your garage door). Make sure the lights are on in both eyes. If no lights are on, call for service. 
2. If one photo eye light is on, but the other light is off, they have been knocked out of alignment. Take the photo eye with the light that is off and move it until the light comes on. If you move that one and still no light try moving the other side, it could have gotten hit. Make sure nothing obvious is in the way. Also check to make sure the vibration of the door does not make the photo eye go off again. 

Can you open and close the door manually? If so then your emergency release cord has been pulled. You need to reengage the opener. Follow the red cord up to the ceiling, push the clip back towards the back of the garage, you will hear it snap in place. If this does not solve your problem, give us a call.

Unfortunately the answer is no, we do not know the condition of your used parts therefore we would not be able to warranty those parts. Also, track and springs are not interchangeable. Springs are weighted for the weight of your new door. 

Because your garage door has so many parts that can wear out and break over time it is recommended that you look over you door every 4 to 6 months. An annual visit from a trained technician is also recommended so that they can check your springs to make sure they are in balance. NEVER EVER TRY ADJUSTING THE SPRINGS BY YOUR SELF AS YOU CAN BE HURT OR EVEN KILLED.

Installing a garage door can be very dangerous and is not recommended for a novice. DASMA (DASMA Door and Access Systems Manufacturers Association) recommends that trained door system technicians install garage doors. Also, per our GENERAL LIABILITY INSURANCE we are unable to sell a door without the installation.

If one spring is obviously broken, the other spring is seeing wear as well and should be changed at the same time.

It is up to you weather you get an insulated garage door or not, however the insulation does help with keeping your garage warmer in the winter and cooler in the summer. Also if your garage is insulated we do recommend getting an insulated garage door. 

Is the work light switch on? Is the photo eye beam being tripped by someone or something passing in front of it? If none of the above solves your problem, give us a call.

When you open the keypad does the light come on? If not change the batteries. If it still won’t open the door try reprogramming the keypad. If these do not solve your problem, give us a call. 

Can you open and close the door manually? If so then your emergency release cord has been pulled. You need to reengage the opener. Follow the red cord up to the ceiling, push the clip back towards the back of the garage, you will hear it snap in place. If this does not solve your problem, give us a call. 

Your First Choice for Garage Door Experts in Utah County

Whether it’s routine maintenance, new installation or an urgent repair, our team is ready to help—promptly and professionally. We respond quickly, work efficiently, and always provide straightforward pricing with no surprises.

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